Shipping & Returns Policy
Shipping & Returns Policy
Effective Date: October 4th, 2024
Shipping Policy
Thank you for choosing Penny & Penny and Company for your needlepoint needs. We are committed to processing and delivering your orders promptly.
Order Processing Time
Our standard processing time for non-customized items is 3-5 business days. Please note that orders are processed Monday through Friday, excluding holidays.
Shipping Rates
We offer flat-rate shipping based on your order total:
- Orders up to $25: Shipping cost is $5.00
- Orders from $26 to $199: Shipping cost is $7.50
- Orders over $200: Free standard shipping within the U.S.
Shipping costs will be calculated and displayed at checkout.
Shipping Methods
We ship via UPS.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow up to 48 hours for the tracking information to update.
Shipping Destinations
We currently ship to addresses within the United States. For international shipping inquiries, please contact us at pennyandpennyandcompany@gmail.com.
Incorrect Addresses
Please ensure your shipping address is correct during checkout. We cannot be responsible for orders shipped to incorrect addresses provided by the customer.
Lost or Damaged Packages
We are not responsible for lost, stolen, or damaged packages once they have been shipped. If an issue arises, please file a claim with the shipping carrier directly.
Need Your Order Sooner?
If you need your order by a specific date, please email us at pennyandpennyandcompany@gmail.com, and we will do our best to accommodate your request. While we cannot guarantee expedited processing, we will make every effort to assist you.
Returns & Exchanges
Due to the custom nature of needlepoint canvases and accessories, all sales are final. We do not accept returns or exchanges at this time.
Damaged or Incorrect Items
Your satisfaction is important to us. If you receive a defective or incorrect item, please follow these steps:
- Contact us within 7 days of receiving your order at pennyandpennyandcompany@gmail.com.
- Provide your order number and a photo of the item received.
- We will assess the issue and, if applicable, send a replacement as soon as possible.
Order Cancellations
- Physical Items: Orders for physical items may be canceled within 24 hours of purchase by emailing us at pennyandpennyandcompany@gmail.com.
- Digital Downloads: All sales of digital downloads (charts, stitch guides) are final and do not qualify for cancellation or refund.
Additional Information
- Sales Tax: We currently collect sales tax on orders shipped to the following states: [Florida]. Applicable taxes will be calculated at checkout.
- International Orders: For international shipping, customers are responsible for all customs fees, import taxes, and additional charges. Please check with your country's customs office for more information.
Contact Us
If you have any questions or concerns about your order, please do not hesitate to contact us at:
Note: By placing an order with Penny & Penny and Company, you agree to this Shipping & Returns Policy. We reserve the right to make changes to this policy at any time, and any changes will be posted on this page.